The acception of your order begins with the delivery of the goods to your appointed address. Your order is considered canceled if your purchased item is not delivered to you within 14 days after payment. In that case, you will receive a full refund of your purchased order including all the shipping costs within 7 business days.

We offer our customers a 14-day return and MONEY-BACK-GURANTE on all purchased items. The 14-day period starts with the day you receive your purchased item at your provided shipping address and ends with the date you shipped it back to us (postage stamp or date of the carrier picking it up from you). (The full refund does not include the shipping costs payed by you, unless the unlikely situation occurs in which we have sent you a defective or wrong item!) We only refund purchased goods if they are not used or damaged by the customer in that 14 day period and have been returned with all official accessories with it (for ex. dustbacks, registration cards, extra buttons and so on.)

Return Procedure:

Please try to inform us as soon as possible within that 14-day period about your return request via email and send the article secured and properly packed either to the following address:

As soon as we have received and inspected the item, we give you a full refund for your initial payment within 7 business days. The length of that refund may vary depending on your preferred payment option and country.If you should have any further questions, please do not not hesitate to contact us.

We ship immediately after the payment is received with one of our secured shipping carriers to your provided shipping address.

Shipping Cost & Shipping Time

If you order more than one item at the same time, there are no additional shipping fees! Our packages are always shipped out insured and obtain an individual tracking-number with which the shipment can be traced at any time.

Information on our return policy

The above mentioned shipping costs, as well as costs for returned shipments, are due to the customer unless: a wrong item was shipped the item has a defect any written documentation issued from Fashionesta Textilhandel GmbH that states something else.

We follow a confidential order and shipping procedure in which your personal data is solely used for a secured and straight-forward order and shipping process. Furthermore, your personal data is treated with absolute confidentiality and will be deleted upon your request at any time.

All pages of this site, including all pictures and designs, are property of Fashionesta Textilhandel GmbH © Copyright and are protected by the Copyright Protection Act. Copying and distribution require the written consent of the Fashionesta Textilhandel GmbH.

Judicial Authority is soley the jurisdiction of our business headquarter.

Owner of this Webshop

Fashionesta Textilhandel GmbH, Julius-Doms-Straße 19, 51373 Leverkusen, Germany, VAT DE814207705, Phone: Tel: +49-(0)214-890937150, Fax: +49-(0)214-890937110, E-Mail: info(at)fashionesta.com ,General Manager: Katharina Nowak

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